Hello̶
I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Hello̶
I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Hello̶
I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Univeristy of the Arts London
We fixed course search–and course visits jumped by 49%
+49%
Course page visits
+56%
Journey engagement
Facing low conversion rates and a 92% drop-off from the course search journey, the Course Finder project aimed to refresh the entire course search experience.
Synthesia
AI + Humans: How we transformed support at Synthesia
+22%
CSAT Improvement
24h -> 1h
Avg. Response time
Synthesia’s switch to Intercom cut response times 10x, boosted CSAT to 90%, and created an AI-powered support system that improved efficiency, empowered teams, and reduced costs.
Hello̶ I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one designer passionate about creating usable, accessible and impactful digital products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Hello̶ I’m Luis Navar,
UX & Product Designer
Hello̶ I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Hello̶ I’m Luis Navar,
UX & Product Designer
I'm a zero-to-one product designer based in London. I'm passionate about creating usable, accessible and impactful products by combining research, human-centred design, business strategy, and data-driven insights.
I thrive in fast-paced, rapid-growth environments, having worked at seed-stage Revolut and Synthesia.
Want to collaborate?
Say hello
Want to collaborate?
Say hello
Univeristy of the Arts London
We fixed course search–and course visits jumped by 49%
+49%
Course page visits
+56%
Journey engagement
8% -> 64%
Task completion
Facing low conversion rates and a 92% drop-off from the course search journey, Course Finder aimed to refresh the entire course search experience. It all started with no design brief, user research, or product managers—just a single stakeholder directive to build a course finder—discover how we made it happen.
Facing low conversion rates and a 92% drop-off from the course search journey, the Course Finder project aimed to refresh the entire course search experience.
Synthesia
AI + Humans: How we transformed support at Synthesia
+22%
CSAT Improvement
24h -> 1h
Avg. Response time
48h -> 4h
Avg. Resolution time
Synthesia’s switch to Intercom transformed support—cutting response times from 24h to 1h, resolution from 48h to 4h, and boosting CSAT from 68% to 90%. This AI-powered upgrade sped up service, empowered teams, and ensured data integrity. The result? Greater efficiency, happier users, and major cost savings.
Synthesia’s switch to Intercom cut response times 10x, boosted CSAT to 90%, and created an AI-powered support system that improved efficiency, empowered teams, and reduced costs.